Paychex`s fully equipped peo service is ideal for small and medium-sized businesses looking for large-scale personalized coverage. HRO services are also ideal for small businesses, as they offer multiple HR services with attentive customer service. Paychex provides companies with comprehensive PEO and HR functions, including risk management, payroll, staffing, personnel management and many staff training solutions. This national company represents thousands of employees and businesses of all sizes, so you join a supplier ready to meet your business needs. It also assigns you an HR professional who remains your point person as your business grows, and a mobile app, Paychex Flex, allowing you to access your services along the way. Plans are scalable as your business grows. Paychex is certified by the IRS and accredited by employer Services Assurance Corporation and the Better Business Bureau with an A-BBB rating. For these reasons, Paychex is our choice for the best PEO service for smes and the best HR outsourcing service for small businesses. We teamed up with Paychex salespeople to measure the company`s service. We turned to live chat, email and phone for insight into the entire Paychex customer support experience, and pretended to be small entrepreneurs from a hypothetical business.
In all cases, the representatives were informative and polite and helped us to learn more about the company`s services without pushing for the sale. They also helped us learn more about the PEO and HRO models and what we could expect as business owners at Paychex. Again, we sent many requests and paychex came back saying it was not their responsibility to submit the modified returns because it was not their fault. We asked them to provide a copy of the tax returns they filed (which we paid and to which we are entitled) so that we could submit amendments ourselves and they had not yet responded. Paychex people don`t even bother to reply to our email address or join our phone number.